Reservations at Ice Cliff Resort, Munnar can be made directly through our website, by telephone, or through authorised booking partners, and are confirmed only upon receipt of a valid booking confirmation. We recommend securing your reservation in advance, particularly during peak seasons, to ensure availability of your preferred room type. Any special requests noted at the time of booking are subject to availability and cannot be guaranteed.

Cancellation and refund terms vary depending on the rate plan selected at the time of booking, and guests are encouraged to review the specific conditions applicable to their reservation before confirming. Cancellations made within the stipulated notice period may be eligible for a full or partial refund, while late cancellations or no-shows may result in a retention charge as outlined in the booking terms. All eligible refunds will be processed to the original payment method within a reasonable timeframe.

Standard check-in at Ice Cliff Resort is from the early afternoon, and check-out is expected by late morning on the date of departure; exact times will be confirmed in your booking details. Early check-in and late check-out may be arranged subject to availability and may attract an additional charge. A valid government-issued photo identity document is required from all guests at the time of check-in in accordance with applicable regulations.

Ice Cliff Resort accepts major credit and debit cards as well as other payment methods as displayed at the time of booking or at the front desk. A valid payment card or a cash deposit may be required upon check-in to cover any incidental charges incurred during your stay. All charges, including room rate and applicable taxes, are the responsibility of the registered guest and must be settled in full prior to check-out.

We warmly welcome all guests and kindly ask that everyone respects the comfort, safety, and wellbeing of fellow guests and staff throughout their stay at Ice Cliff Resort. Any damage caused to the property, its furnishings, or its facilities as a result of a guest's actions will be the financial responsibility of the registered guest. The resort reserves the right to request the departure of any guest whose conduct is deemed disruptive, unlawful, or inconsistent with the peaceful enjoyment of the property.

Ice Cliff Resort takes all reasonable measures to ensure the safety and security of guests and their belongings; however, the resort cannot be held liable for loss, theft, or damage to personal property unless directly caused by the negligence of resort staff. Guests are advised to make use of available in-room or front-desk safekeeping facilities for valuables. Participation in any activities on or around the property is at the guest's own risk, and guests are encouraged to exercise appropriate care given the natural terrain of the Munnar region.

Ice Cliff Resort is committed to protecting the privacy of its guests and handles all personal information in accordance with applicable data protection laws. Information collected during the booking and check-in process is used solely for the purposes of managing your reservation, fulfilling legal obligations, and, where consent has been provided, communicating relevant offers and updates. Guests may contact us at any time to request access to, correction of, or deletion of their personal data held by the resort.